Zentro

Data Deletion

Español

Last updated: October 8, 2026

This page explains how to request deletion of your personal data processed by SPEUX E.I.R.L. (Tax ID 20607072168) through the Zentro platform.

1. Meta Ads — automatic deletion

If you connected a Meta Ads account to Zentro, you can request deletion directly from Facebook and Zentro carries it out automatically, with no paperwork and no waiting period:

  1. Open your Facebook settings and find the Zentro app under your connected apps or business integrations.
  2. Remove the connection and use the option to request deletion of the app's data, when Meta offers it.
  3. Meta sends us the signed request. You will receive a code and a link to check the outcome on the status page.

What is deleted: the identifier and name of the Meta user who authorized the connection, their access token, the link between that person and the advertising accounts, pending connection sessions, associated legacy credentials, and the Meta identifiers stored in our audit records.

What is retained, and why: historical advertising spend already synced stays with the merchant's account. That data belongs to the business that paid for the advertising — it feeds their net profit, cost per acquisition and closed accounting months — not to the person who authorized the connection; one person may have connected the accounts of several merchants. The advertising accounts are detached from that person and stop syncing. A merchant who also wants that history deleted can request it through the general channels on this page.

This process does not delete your Facebook account, your Meta campaigns, or the orders and other business data in Zentro. The receipt stores only a random code and the dates of receipt and completion: it does not keep your name or your email.

2. Shopify stores — automatic deletion

If you are a merchant using the Zentro Shopify app

  1. Uninstall the app from your store admin, in the list of installed apps, or disconnect the store in Zentro, which also uninstalls it. At that moment we delete the access tokens for your store and stop receiving its data.
  2. 48 hours later, Shopify asks us to delete the store's data. We carry it out 21 days after receiving that request, within the 30 days Shopify allows. If you reinstall the app before then, the deletion is cancelled, so an accidental uninstall does not erase your operation.
  3. Before the deletion we notify you: your account's administrators get a notice in Zentro with the date and how to avoid it. If your account no longer has access because your plan was cancelled, you see the same notice when you open Zentro.
  4. We anonymize the orders and carts that came from that store: we remove the name, phone, email, ID number, exact address and its reference, coordinates, notes, and payment proofs and delivery photos (including the files). We also anonymize the customer records that have no other orders or conversations in Zentro and delete the store's tokens. We keep amounts, statuses, dates, products and the area (region, province and district), which identify no one.

Uninstalling does not close your Zentro account. If you also want it deleted, request it as described in section 5.

If you are a customer of a Shopify store

Ask the store to erase your data. The store does it from your customer page in its Shopify admin, with the option to erase your personal data, and Shopify notifies us: we anonymize your orders and carts from that store within 30 days of receiving the notice. Shopify sends that notice 10 days after the request or, if you ordered in the last 6 months, once those 6 months have passed. You can also ask the store for a copy of your data: when Shopify requests it from us, we give the store a file with what we hold about you in that store, so it can deliver it to you, within 30 days.

Shopify's notice does not delete the WhatsApp conversations you had with the store or the orders you placed through other channels (WhatsApp, manual or from a CRM): they did not come from Shopify but through the store's own channels. If you want them deleted too, ask the store or write to us as described in section 5 (Option B).

3. What data can we delete?

We can delete:

  • Your Zentro user account data (name, email, password).
  • Orders, end-customers, and products from your organization.
  • Third-party integration tokens and credentials (Shopify, Google, Meta, TikTok, WhatsApp and couriers).
  • Audit logs associated with your account.
  • Payment proofs, delivery photos and images associated with your orders.
  • WhatsApp conversations and their media files, for the whole organization or for a single contact.

What has already been handed to a courier, or written to its spreadsheet for shipping, lives in that courier's systems: the deletion request must also be made to them.

4. What data we may retain

Some data may be retained due to legal obligations (invoicing, accounting, Peruvian tax rules) for up to 5 years. This data is segregated, not used for operational purposes, and deleted at the end of the legal period.

5. How to request deletion

Option A — Delete your merchant account

Zentro does not have a delete-account button yet: we do it ourselves, at the request of an ADMIN user of the organization.

  1. Write to privacy@zentro.one from the email you use to sign in to Zentro, with your organization's name.
  2. We verify that the request comes from an ADMIN of that organization.
  3. We confirm by email and delete the account within 30 days. If you want to keep a copy, download your orders to Excel first from Orders → Export (“Pedidos → Exportar”).

Option B — By email (any data subject)

Send an email to privacy@zentro.one with the following information:

  • Full name and, if applicable, business name.
  • Email associated with your Zentro account (if any).
  • If you are an end-customer of a merchant: merchant's name + your phone or national ID for identification.
  • Connected platform (Shopify, Meta, Google, TikTok), if applicable.

Do not include passwords or access tokens in that email.

Option C — Requests from connected platforms

  • Meta (Facebook/Instagram): automatic, with no action on our side — see section 1. If you revoke app access from your Meta settings, we delete tokens immediately.
  • Shopify: automatic, see section 2. When a store asks to erase a customer's data (customers/redact) we anonymize their orders from that store, and when the app is uninstalled (shop/redact), those of the whole store, within the timeframes in that section.
  • Google: Revoke access from myaccount.google.com/permissions to disconnect the integration. To also delete derived data, write to us.
  • TikTok: Revoke advertiser access in TikTok Business Center to disconnect the integration. For additional deletion, write to us.

6. Response times

  • Meta Ads: immediate and automatic. There is no recovery period.
  • Shopify: as in section 2, always within the 30 days Shopify allows.
  • Acknowledgement of receipt: within 48 business hours.
  • Effective deletion: within 30 days from confirmation.
  • Backups: the database history covers the last 7 days, so deleted data leaves it after 7 days. The point-in-time copies we take of the database currently do not expire on their own: we delete them in a periodic manual cleanup, and until then deleted data may remain in them. We only use them to restore the service after an error.

7. No response?

If 20 business days have passed without a response, you may file a complaint with the Peruvian Data Protection Authority (ANPDP) of the Ministry of Justice and Human Rights of Peru. EU residents may also file a complaint with their local supervisory authority.

8. Contact

Privacy officer of SPEUX E.I.R.L.: privacy@zentro.one