Terms of Service

These Terms govern the use of Zentro provided by SPEUX E.I.R.L. (Tax ID 20607072168) (“Zentro”, “we”) to the user or entity that creates an account (“Customer”). By using the service you accept these Terms.

1. Acceptance

Access to the platform — including installing and using the Zentro Shopify app — implies full acceptance of these Terms and of the Privacy Policy. If you do not agree, do not use the service.

If your account is created when you install the Zentro Shopify app, the first time you sign in we ask you to accept them expressly, together with the Privacy Policy, and we keep with your account the date and the version of the Terms you accepted.

2. Service description

Zentro is a software-as-a-service (SaaS) that allows e-commerce businesses to manage Cash on Delivery orders: import orders and leads from Shopify and other sources, confirm them with the buyer, assign them to sellers, sync shipments with couriers, sync changes to those orders back to the Shopify store, and visualize operational KPIs.

3. Customer account and responsibilities

• The Customer is responsible for the accuracy of the data they register.
• The Customer must keep credentials confidential and immediately notify any unauthorized access.
• The Customer is responsible for legal compliance regarding the processing of their end-customers' personal data (Peru Law 29733 and other applicable rules in their jurisdiction).
• The Customer warrants having authorization to connect third-party accounts (Shopify, Google, Meta, TikTok) and to share them with Zentro.

4. Acceptable use

The Customer agrees NOT to:

• Use the service for illegal activities or activities that infringe third-party rights.
• Reverse engineer, copy, or redistribute the software.
• Deliberately overload the platform (rate-limit abuse, unauthorized mass scraping).
• Access other customers' accounts or attempt to break multi-tenant isolation.

5. Plans, payments, and billing

Each plan's commercial terms are published in the platform and accepted upon subscription. Payments are processed as agreed at subscription. If a charge fails, we notify you in the platform and tell you the date by which you can fix it; after that date, non-payment enables service suspension.

The subscription price is that of the plan covering the organization's volume of delivered orders. On the first day of each month, Zentro averages the deliveries of the last two complete calendar months and, if another plan applies, switches to it from the next invoice, with prior notice in the platform. A delivered order counts once; rejected, returned, or cancelled orders do not count. A plan change by volume applies these Terms; it does not modify them.

If you sign up through Shopify, your plan, free trial and billing are managed by Shopify at the prices published on the app listing, and appear on your Shopify invoice. In that case the volume adjustment in the previous paragraph does not change your plan: you change it yourself, from Shopify, whenever you want.

6. Intellectual property

The software, code, designs, brand, and documentation of Zentro are the exclusive intellectual property of SPEUX E.I.R.L. or its licensors. The Customer receives a non-exclusive, non-transferable, limited license to use the service during the subscription term.

7. Customer data

The Customer retains ownership of data submitted to the platform and of data coming from their connected stores. Zentro accesses such data exclusively to provide the service, under the terms in the Privacy Policy. The processing of the Customer's buyers' personal data that Zentro carries out on the Customer's behalf is also governed by the Data Processing Agreement (DPA), which is part of these Terms. Zentro does not use that data to train artificial intelligence models.

8. Communicating with your buyers

Your buyers are your customers, not Zentro's. By using the service you instruct and authorize us to process their data — including data coming from your Shopify store — and to communicate with them on your behalf, solely to manage their orders: confirming them, arranging delivery, reporting shipment, tracking and delivery, and handling collection. Those communications are made by your team from Zentro (calls and messages) or sent automatically by Zentro through the channels you connect, such as your WhatsApp Business account, under the rules you turn on.

Zentro does not use your buyers' data to send them advertising or for its own purposes. You are responsible for having a legal basis for those communications and for complying with the rules that apply to you; for example, advertising by message requires each buyer's prior, express consent.

9. If you sign up through Shopify

If you install the Zentro Shopify app:

• These Terms are the agreement between you and SPEUX E.I.R.L.. Zentro is solely responsible for the app and the service. Shopify is not a party to this agreement, is not responsible for the app or the service, and does not provide support for installing or using it: for any question, contact us.
• Billing follows section 5: Shopify charges you, and you change plans or cancel from Shopify, without going through us.
• Zentro syncs back to your store the changes you make in Zentro to your store's orders created since you installed the app — cancellation, products and quantities, shipment with its tracking, delivery or failed delivery, and shipping address — as Shopify's terms require of public apps. Carts (draft orders) cannot be confirmed or shipped from Zentro: they become orders when the buyer completes the purchase in your store.
• Disconnecting the store from Zentro also uninstalls the app from your store. Uninstalling it triggers what section 9.5 of the Privacy Policy describes.

10. Availability and limitation of liability

Zentro provides the service “as is” and does not guarantee uninterrupted availability or absence of errors. We make commercially reasonable efforts to maintain 99.5% monthly uptime.

To the maximum extent permitted by law, Zentro's aggregate liability shall not exceed the amount actually paid by the Customer in the twelve (12) months preceding the triggering event.

11. Termination

The Customer may cancel the subscription at any time from the platform or in writing to support; if they signed up through Shopify, by uninstalling the app (or by disconnecting the store in Zentro, which uninstalls it). Zentro may suspend or terminate the service in case of material breach, fraud, or misuse. Upon termination, Customer data is deleted at the Customer's request within 30 days, unless retention is legally required, and the data of a Shopify store that uninstalls the app is anonymized within the timeframes in the Privacy Policy.

12. Changes to the service and these Terms

Zentro may modify the service or these Terms. Material changes will be notified with at least 30 days' prior notice via email or platform notice. Continued use after notice implies acceptance of the new Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Perú. Any dispute shall be submitted to the competent courts of Lima, Peru.

14. Contact

For questions about these Terms, write to soporte@zentro.one. For privacy matters, privacy@zentro.one.